NVIDIA and ServiceNow Unveil Autonomous AI Agents for Enterprise Workflows

The Next Frontier: AI That Acts

Enterprise AI has progressed from generating content to reasoning through problems. Now organizations are asking a pivotal question: how should AI take action? Early agent systems have demonstrated potential, moving beyond simple prompts to handle more complex assignments. The next step is embedding these capabilities into enterprise settings—where agents must operate with context, oversight, and consistency across real-world processes.

At ServiceNow Knowledge 2026, NVIDIA founder and CEO Jensen Huang joined ServiceNow chairman and CEO Bill McDermott on stage to outline the next phase of enterprise AI. The two companies are expanding their partnership across the entire stack, delivering specialized autonomous AI agents that are safe, easy to adopt, and built on NVIDIA accelerated computing, open models, domain-specific skills, and secure execution software. These agents combine enterprise workflow context from ServiceNow Action Fabric with governance from ServiceNow AI Control Tower.

Project Arc: A Self-Evolving Desktop Agent

ServiceNow introduced Project Arc, a long-running, self-evolving autonomous desktop agent designed for knowledge workers—including developers, IT teams, and administrators. Unlike standalone AI agents, Project Arc connects natively to the ServiceNow AI Platform through ServiceNow Action Fabric, bringing governance, auditability, and workflow intelligence to every action the autonomous desktop agent takes.

It can access the local file system, terminal, and installed applications on a machine to complete complex, multistep tasks that traditional automation cannot handle—while still providing the controls enterprises need to deploy AI at scale. The design is based on three requirements every company will need for long-running, autonomous agents:

• Open models and domain-specific skills that can be customized
• Security that helps agents act without exposing sensitive data or systems
• All running on AI factories that deliver efficient tokenomics

Control from the Start with OpenShell

Bringing this level of autonomy to enterprises requires control from the start. Project Arc uses NVIDIA OpenShell, an open-source secure runtime for developing and deploying autonomous agents in sandboxed, policy-governed environments. ServiceNow is building on and contributing to OpenShell to advance a common foundation for secure, enterprise-grade agent execution.

With OpenShell, enterprises can define what an agent can see, which tools it can use, and how each action is contained. “Project Arc represents the next step in our ongoing collaboration with NVIDIA, bringing autonomous execution to the desktop,” said Jon Sigler, executive vice president and general manager of AI Platform at ServiceNow. “By combining OpenShell’s runtime layer with ServiceNow AI Control Tower, and powered by ServiceNow Action Fabric, we’re delivering the governance and security that enterprise AI requires.”

Open Models and Agent Skills Scale Enterprise AI

To be effective, enterprise AI systems must be adaptable. NVIDIA and ServiceNow are working together to ensure that agents can be customized with open models and specialized skills. This approach allows organizations to tailor agents to their specific workflows without sacrificing security or performance. The partnership aims to provide a full-stack solution that spans from accelerated computing infrastructure to secure agent execution, enabling enterprises to deploy autonomous agents at scale with confidence.

By combining NVIDIA’s expertise in accelerated computing and open AI models with ServiceNow’s deep understanding of enterprise workflows, the two companies are setting a new standard for how AI can act within the enterprise—moving from passive generation to active, governed, and secure automation.